About Us

1.BOOKING:

All new clients are required to pay a deposit of 50% of a cleaning service. This is a non-refundable deposit but, you will not just lose your money. If for whatever reason you need to reschedule your cleaning, you will receive our next available time slot. As of now, we do not offer online booking services. All booking are done via text, email, or our business page. Any clients booking a move-out or move-in clean will be required to make payment in full before the service and an Invoice/receipt will follow payment. 

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2.CONFIRMATION:

All clients receive a confirmation text a night or two prior to a cleaning appointment and if no one replies back to confirm by 9pm we will proceed to move forward with your cleaning. If for any reason we arrive at the property and we are not able to complete the service, we will go ahead and reschedule for the next available  appointment and a cancellation fee will be applied within the following payment. 

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3.RESCHEDULE/CANCEL:

We understand emergencies happen and things are out of your (and our) control and sometimes a reschedule or cancel is necessary. However, we do require a 48 hour notice. If we receive a notice within 24 hours of your cleaning a 30% (of cleaning) cancellation fee will be applied. If it is a last minute cancellation, we will have to charge 50% of the entire cleaning amount. This does not apply to emergent situations. With a booked schedule, rescheduling for the same week is extremely hard to do. In most cases, you may have to wait until your next scheduled cleaning if we are unable to accommodate a reschedule. If for any reason a reschedule happens on our end, we will make it work for that same week.

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4. PREPARING FOR CLEAN:

We never ask any client to clean before we clean. However, we do ask that the kitchen sink be free and clear of dishes so that we may utilize the sink during our service. Please leave trash bags on the kitchen counter, and clean sheets on the bed if they are to be put on. If outside garbage cans are not visible, trash will be left by our exit point. 

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5. PETS: 

At no time will we clean up after pets. This includes urine, feces, vomit, and excessive amounts of litter. We do not require pets to be locked away unless they are aggressive, jumpers, or runners. During your clean, we may have to go in and out of the door a few times and we cannot be held liable for making sure animals stay secure. 

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6. ENTRY:

Keys, lockboxes, garage and door codes should all be in working order upon the cleaners arrival. If we arrive and we cannot enter, we will wait 10 minutes after texting/calling. If after 10 minutes we cannot enter and lock-out fee of 50% (of cleaning) will be charged. 

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7. PAYMENT:

We require all payments to be paid before the cleaner leaves the home. There is no exception. If you will not be home please make sure your payment is paid upon the cleaners arrival. We accept payments in the for of  Cash, Cashapp, and Zelle. Currently we are not accepting check, but if you pay with cash have an envelope sealed with total amount on the kitchen counter with (Cleaning Payment written). Any payment not paid by 9pm on the day of your cleaning will have a late fee after 3rd notice.

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8. REFUNDS:

Due to the nature of this job, at no time will a refund be offered unless there is an emergency on our end, a cleaning service was not provided and you had already  made a payment. In the event a refund is granted, payment will be refunded with in 24 hours from the time of your cleaning appointment. If for any reason you are not happy with our services please make us aware within 24 hours after services so we can come and correct the issue, but we will not make adjustments on the total cleaning payment.

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9. CLOSED DOORS: 

For privacy reasons, at no time will we open any doors to clean behind them, without permission. We must know upon our arrival to clean behind the closed doors.

 

10. CLIENT/EMPLOYEE CONTACT:

At no time should any client ask an employee (other than Laura) for their contact info for any reason. Nor should any employee ask any client. 

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11. ACCIDENTAL DAMAGES:

If there is ever an accident that occurs and anything is broken or damaged the client is to be made aware immediately. If the client chooses to have the item repaired/replaced we will communicate the incident and make an agreement do so accordingly. 

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12. NEW REFERRAL PROGRAM:

If you are satisfied with our work, we highly encourage you to share our contact information with anyone you wish. They should book a cleaning and follow through, for you to receive $35 off of your next cleaning appointment or save it for later. If you also leave a review on our google, Facebook page or social media you will also receive $15 off of your next clean. These two can be stacked for a total of $50 off. 

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13. BUGS: 

At no time will we conduct a clean where there is any sort of infestation. Fleas, or Bedbugs, 

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14. TERMINATING SERVICES:

We reserve the right to terminate or pause temporary our services at any time, but please make sure to do so 72 hours before your next cleaning or you will lose your Deep Cleaning discount next time you request our services.

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15.WATER/TEMP/POWER: 

At no time will we clean any house without water, power, and ac/heat. It is the CLIENTS responsibility to make sure all of these things are in working order before we arrive to clean and if they are not it is the clients responsibility to give at least 48 hours notice to the cleaner.

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                                                                                                                           Thank You :)